Alex Lee

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Bilingual Customer Service Rep.

Job Locations US-NC-Hickory
Posted Date 3 days ago(3/25/2026 8:02 AM)
Requisition ID
2026-134457
# of Openings
1
Category
Customer Service/Support
Company
MDI
Default: Location : Address
5005 Alex Lee Blvd. (28601)

Overview

To professionally and efficiently provide assistance to Hispanic customer base.

 

 Potential Schedule

Sunday-7am-2pm

Monday-8:30am-5:00pm

Tuesday-8:30am-5:00pm

Wednesday-OFF

Thursday-8:30am-5:00pm

Friday-8:30am-5:00pm

Saturday-OFF

 

Responsibilities

  • Answer telephone calls and log all calls in HEAT CRM.
  • Must possess bilingual skills to communicate and translate for our international customers.
  • Accountable for telemarketing sales to customers including contacting customers to solicit orders.
  • Coordinate product delivery, billing, and payment of product sold.
  • Develop and maintain sales tracking sheet for product sold.
  • Provide support in problem resolution of order questions, billing, and invoicing of product.
  • Support Sales/Marketing Department by communicating programs and services for both current and potential customers.
  • May be required to perform other tasks as assigned by management.
  • Alert appropriate departments on issues or concerns on behalf of customers and follow up with customer with findings and/or solution.
  • Key credit request and arrange pick up or credit for product or services.
  • Provide clerical support within department.

Qualifications

·         Dependable with an excellent attendance record.

·         Above average communication skills.

·         Must be bilingual.

·         Above average knowledge with symbol unit technology.

·         Proficient knowledge of EPOS order collection software and processes.

·         Above average knowledge to explain MDI statements, invoices, and recaps.

·         Proficient knowledge of OnDemand and Visual Info.

·         Proficient knowledge of Cisco Agent call center system.

·         Above average skills in problem resolution.

·         Above average skills to meet deadlines and work in a fast paced environment.

·         Proficient in Microsoft Office and ten key.

·         Proficient knowledge of HEAT CRM software.

·         Demonstrate a sense of urgency in creating customer satisfaction.

·         Self-motivated and be able to work without a lot of supervision.

·         Must be able to work flexible hours.

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